Shipping policy

Welcome to De Cavalier Italy (Australia). We are committed to providing you with a smooth and reliable shipping experience. Please review our Shipping and Delivery Policy to understand how we process, handle, and deliver your orders.

Shipping Rates & Methods
Free Standard Shipping on all orders (includes tracking).

All orders are shipped with a tracking number so you can monitor your delivery status at any time.

Processing Times
Normal processing time: 1–3 business days.

Please note: Shipping times include both processing and delivery. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times
Estimated delivery within Australia: 6–10 business days.

International orders: Delivery times may vary depending on the destination and customs clearance processes.

Please note these are estimated times only. Actual delivery may vary due to factors beyond our control.

Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking number. Use this to monitor the progress of your package.

Returns & Exchanges
Not satisfied with your purchase? No problem! We offer a 30-day return policy. Simply return your item in its original condition and packaging within 30 days of receipt for a refund or exchange. (See our [Refund & Return Policy] for full details.)

Delivery Issues
While we aim to deliver on time, De Cavalier Italy is not responsible for delays caused by shipping carriers or customs clearance.
If your package is lost, damaged, or delayed, please contact us immediately at debbie@decavalier.com, and we will assist in resolving the matter.

Address Accuracy
Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

If you realize your address details are incorrect after placing an order, please contact us immediately. We will do our best to update your order before it is shipped.